AU iPhones

AU setup instructions

Please select the appropriate instruction link below.

• AU iPhone Setup Guide
• MFA Setup - You will not be able to use MFA until notified by IT

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International travel

When travelling internationally it is important to ensure your use of your AU provided smart phone and cellular plan aligns with all policies and procedures, including the Acceptable Use of Information Technology Assets Procedure. Our standard plans only cover Travel within Canada.

Cellular bills can quickly increase by hundreds or thousands of dollars when travelling abroad. Having an appropriate travel plan in place can limit these costs substantially. If your phone is powered on outside of Canada it can easily generate additional costs even if you are not actively using it for anything.

If you will be required to use your AU smart phone when travelling internationally for university related teaching, learning, research, and/or administration, you must contact IT to ensure you have an appropriate travel plan in place well before you plan to leave. (See section 4.4a of the Acceptable Use of Information Technology Assets Procedure.)

Limited personal use of an AU asset like your AU smart phone is allowed, provided the use aligns with the procedure, where one of the requirements is it does not increase the University’s cost. (Section 4.4b or the Acceptable Use of Information Technology Assets Procedure.) Use of cellular services (data/voice/text) outside of Canada will almost certainly generate costs for the university.

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Frequently asked questions (FAQ)

• FAQ (Teams Link)
• If your iPhone gets too hot or too cold
• iPhone Battery and Performance

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How to

• iPhone User Guide (Apple)
• Voicemail Setup (Telus)
• Voicemail Script (AU)
• Voicemail Quick Reference (Telus)
• Connect to WiFi (Apple)
• Set up a Personal Hotspot (Apple)
• Set Do Not Disturb (Apple)
• Cellular Data Settings (Apple)
• Find the serial number on your iPhone

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Support options

If your AU iPhone is missing, please contact the IT Help Desk immediately so we can attempt to remotely lock down or wipe the phone.

If your AU iPhone requires repair or replacement, please contact the IT Help Desk for assistance with the process.

• Apple Support: https://support.apple.com/en-ca/iphone
• IT Help Desk: https://athabascau.service-now.com
• Teams: Working with iPhones

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Accessories

Contact your department lead for information on purchasing accessories.

The following accessories will be supplied for your AU iPhone SE. They may arrive in separate shipments.

• USB-C to Lightning Cable (1 m)
• 20W USB-C Power Adapter

Below you will find some other iPhone accessory options with good reviews. The approximate expected price is also shown.

Cases (with built in screen protector)

• OtterBox DEFENDER SERIES Case for iPhone SE (2nd gen) and iPhone 8/7 (NOT PLUS) - Retail Packaging - BLACK (~$36)

Cases

• iPhone SE 2020 Case iPhone 7 Case iPhone 8 case Arae PU Leather Wallet case [Wrist Strap] [Kickstand] for Apple iPhone 7 iPhone 8 iPhone SE 2020 - Brown (~$15)
• ESR iPhone SE 2020 Case, iPhone SE 2020/8/7 Cover with Yellowing-Resistant TPU [1.1 mm Thick Back Case] [Shock-Absorbing Air-Guard Corners] Flexible Silicone Cover, Clear (~$10)
• JETech Case for iPhone 6s Plus and iPhone 6 Plus, Protective Cover with Shock-Absorption, Carbon Fiber Design, Grey (~$9)

Screen protectors

• JETech Screen Protector for iPhone SE 2020 4.7-Inch, Tempered Glass Film, 3-Pack (~$10)

Wall chargers (USB-C)

• 20W USB-C Power Adapter (~$25) INCLUDED

Wall chargers (USB-A)

• Anker USB Charger, Anker PowerPort Mini Dual Port Phone Charger, Super Compact USB Wall Charger 2.4A Output & Foldable Plug for iPhone 11/11 Pro/Max/8/7/X, iPad Pro/Air 2/Mini 4, Samsung and More (~$17)

Car chargers (USB-A & USB-C)

• Anker Car Charger USB C, 30W 2-Port Compact Type C Car Charger with 18W Power Delivery and 12W PowerIQ, PowerDrive PD 2 with LED for iPad Pro (2018), iPhone XS/Max/XR/X/8/7, Pixel 3/2/XL and More (~$30)

Car chargers (USB-A)

• Anker Car Charger, Mini 24W 4.8A Metal Dual USB Car Charger, PowerDrive 2 Alloy Flush Fit Car Adapter with Blue LED, for iPhone XR/Xs/Max/X/8/7/Plus, iPad Pro/Air 2/Mini, Galaxy, LG, HTC and More (~$19)

Cables (USB-C)

• USB-C to Lightning Cable (1 m) (~$25) INCLUDED
• Anker USB C to Lightning Cable [6ft Apple MFi Certified] PowerLine II for iPhone 11/11Pro/11 Pro Max/X/XR/8/8 Plus, Supports Power Delivery (For Use With Type C Chargers) (~$26)

Cables (USB-A)

• Anker Powerline II Lightning Cable (6ft), Probably The World's Most Durable Cable, MFi Certified for iPhone Xs/XS Max/XR/X / 8/8 Plus / 7/7 Plus / 6/6 Plus (White) (~$16)

Headsets

Standard

• EarPods with Lightning Connector (~$25) Provided while supplies last (iPhone Only)

Mid Range

Coming Soon