What we do

Ombuds staff

• will listen carefully to your concerns and help you decide what to do.
• will try to understand what your goals are.
• may refer you to the area in the University that will deal appropriately with your particular issue.
• will help you understand University policies, procedures or practices that may be relevant to your situation.
• will provide information on the appeal mechanisms and how to use them.
• may offer to intervene in some way (for instance, talk to the Registrar, professor, or tutor).
• will make inquiries or conduct informal investigations to obtain the facts and, when appropriate, recommend solutions.
• will keep a confidential record of your case.