Remote Support

REMOTE SUPPORT allows the Helpdesk team to connect to your computer to assist you with technical issues. You will need to download the Remote Support software by following the instructions below.

1. Click the appropriate link to download the Remote Support application (either Windows PC or Mac OSX).

Windows PC Click Here
MAC OSX Click Here

2. Open the Remote Support application.

Opening remote support for PC
Opening remote support for MAC

3. Provide the address displayed on your screen to the Helpdesk agent.

Provide the address for PC
Provide the address for MAC

4. Click Accept and the Helpdesk agent will connect to your computer to assist you.

Click accept for PC
Click accept for MAC

Updated December 01, 2021 by Digital & Web Operations (web_services@athabascau.ca)