Graduate studies student support

After restarting your computer, IBM Notes prompts for your password but the IBM Notes window doesn’t open. In subsequent attempts to launch Notes, even the password prompt no longer appears. To resolve this issue:

• Reboot your computer.
• Navigate to the C:\Notes\Data folder.
• Locate the folder named Workspace.
• Rename this folder to OldWorkspace.
• Launch IBM Notes.

Note: Your Sametime Instant Messenger will no longer recall your login information.  Please see How to log into Sametime Instant Messenger.

There are two main issues with installing IBM Notes on work computers:

1. No administrative access: if you do not have administrative access to your computer (an administrator account), you cannot install new software.  Contact your IT department to install the software for you, or ask them to grant you temporary administrative access.
2. Network port 1352 closed: IBM Notes uses port 1352 to communicate with the Domino server.  If you are installing IBM Notes and reach the configuration stage, but are unable to go further, the most common cause is that your network has port 1352 blocked (many office networks will not have this port open by default).  Contact your IT department and have them open the port for bidirectional communication. Once this is done, you can continue with the IBM Notes configuration.

If your IT group requires further information, they can contact the Helpdesk directly at hdq@fb.athabascau.ca or 1-800-561-4650. See also Firewalls and Replication—How to test if your network firewall is blocking your replication. 

The standard format for e-mail addresses at the Faculty of Business is firstname.lastname@fb.athabascau.ca.

For example, the email address of John Doe would be John.Doe@fb.athabascau.ca.

If you believe you are not receiving entries in your applications there are two things to do.  First go to your replication page and ensure that the application is on there and there is a checkmark in the enabled box next to it. If the application is set to replicate, then the next step is to clear the replication history for the affected application. This will force IBM Notes to do a full replication, instead of just replicating all the new entries since the last time it replicated. To clear Replication History for a given application, please do the following:

• Right click on the icon for the application in question on the workspace (not on the Replicator Page)
• Select Application – Properties from the menu that appears
• Click the Replication History” button
• Select Clear All, click Yes, and then Done
• In the Properties box, click the Replication Settings button
• Click  the Other icon (on the left side of the window)
• Under This replica includes deletion stubs for all documents deleted since, delete any date and time information contained in this field

When all of the above steps have been done, you will need to replicate once using the following procedure:

• On the Replicator Page, select the Actions menu (instead of the Start now button)
• Then select Replicate with Server
• Select the Elearn1/AUFB server from the drop-down menu and click OK

Note: If Elearn1/AUFB does not appear as a selection, type in Elearn1/AUFB

When replicating your course applications at the beginning of a new course, you will notice a discrepancy between the number of documents ‘Received’ on the Replication page and the number of new documents that actually appear in the applications. This is due to the ‘agreement documents’ students must accept upon opening their applications. These documents replicate up to the server and back down to the local copies, causing the discrepancy. This should subside once all students have accepted the agreements. There may also be discrepancies with the replication numbers throughout the course when students load applications onto new computers or post ‘private’ entries.

IBM Notes communicates through port 1352. If your network firewall is blocking that port, you will be unable to replicate. This is a common occurrence on office networks, or while using some hotel networks.
In order to test if you are being blocked by the firewall you can use the Trace function built into Notes. To Trace:

• Click File -> Preferences (Mac users click IBM Notes -> Preferences)
• In the preferences window select Notes Ports
• Click on TCPIP to highlight it and then click the Trace button
• In the Trace window, make sure the Destination field says “Elearn1/AUFB”
• Click the Trace button.

The Trace info field will tell you the results of the trace. If the trace is successful it will have a line saying “Connected to server Elearn1/AUFB”. This means that IBM Notes can contact the server successfully and the firewall is not your issue. Please contact the Helpdesk for further support. If the trace is unsuccessful you will not see the “Connected to server Elearn1/AUFB” line in the trace info field. You may get a message indicating that the server could not be contacted. In this case you will need to inquire about port 1352 on the network firewall from local IT staff.

You may still want to contact the Helpdesk in case there is further support that can be offered in your particular situation.

At the end of each course you will want to back-up the applications you used during that course. To make a backup of a Course Application:

• Right click on the application on your workspace, and choose Application – Properties. Make note of the Filename field.
• Open My Computer, Windows Explorer, Mac Finder.
• Navigate to your Local Application folder for IBM Notes (usually c:\notes\data).Note:  If you do not know what your Local Application folder is: Open IBM Notes and select File (IBM Notes on Mac) – Preferences – Basic Notes Client Configuration. Look for the Local application folder heading.
• Locate the course folder of  the application you wish to copy (e.g., 500-STMT), and locate the file name as noted in step 1.
• Proceed with copying the file to the location you want this file backed up to (i.e., CD, memory stick, network, external hard-drive, etc.)

If you are clicking on links in IBM Notes and are having issues with the links not working, or the pages not loading properly, it is likely you are using the internal IBM Notes browser instead of your normal internet browser. To resolve this:

1. Click File -> Preferences (IBM Notes -> Preferences on Mac)
2. Choose Web Browser from the left navigation pane
3. Change the selection to User the Browser I have set as the default for this operating system

If your links are still not working, contact the Helpdesk .

If you are having issues logging into Sametime, select File -> Preferences, Sametime -> Server Communities and click “Reset User”.

When you are prompted to fill out your log-in credentials again, ensure that you use the following information and replace any existing information.
Below are the correct settings to use in order to connect to Sametime Instant Messaging:

• Host server – aumba10.mba.athabascau.ca
• Username – Firstname Lastname
• Password – Your IBM Notes password
• Select – Remember Password and Automatically log in
• Click the Log In button, and you should now be logged into Sametime.

If you are having issues accessing a reading for your course in the DRR, verify first if the reading you are trying to access is copyright protected, or from the library. Copyrighted works will have the following text beneath the link:

For reasons of copyright protection, access to this reading is limited to students registered in Coursename. Those students may access this reading with the username and password provided in their Study Guide. Note that these are NOT the same as a student’s library username and password.

If the work you are trying to access is copyrighted, then check the Study Guide for the correct username and password. If the work is not copyrighted, then the username and password will be your name and student ID number.

Note: If you have issues with your Library account, you may contact the library at library@athabascau.ca.

You can access your current courses online by using the myMBA/myDBA website.

Username - Firstname Lastname
Password - Your IBM Notes password