Contact Support Services
We're here to help
Get the support you need over the phone. For general questions, contact the AU Information Centre. The Student Support Centre is available to students with questions about their courses in business. For questions about courses in the Faculty of Science and Technology, contact the Student Success Centre. Finally, connect with the Technical Services Call Centre if you're in need of technical support.
All hours of operation listed below are in Mountain Time, where it is currently
| AU Information Centre | Faculty of Business Student Support Centre | Faculty of Science and Technology Student Success Centre | Technical Services Call Centre |
|---|---|---|---|
| Monday to Friday 9:00 a.m. to 4:00 p.m. | Monday to Thursday 8:30 a.m. to 8:30 p.m. Friday 8:30 a.m. to 4:30 p.m. | Monday to Friday 8:30 a.m. to 4:30 p.m. | Monday to Friday 8:30 a.m. to 4:30 p.m. |
| 1-780-675-6100 (international) or 1-800-788-9041 | 1-780-675-6189 (international) or 1-800-468-6531 | 1-780-675-6401 (international) or 1-855-362-2870 | 1-780-675-6100 (international) or 1-800-788-9041 |
Are you an undergraduate student?
Student Support Service Portal
If you are an undergraduate student, you can create tickets in our Student Support Portal. Our student support portal explains how to access academic support or submit a service-related question. First time using the portal? Watch this video.
Get in touch
For any specific question you have for one of our Support Services experts, use the contact form below to get your answer from an appropriate contact person.
Please double-check your contact information before submitting the form. Incorrect or incomplete details may cause delays or prevent us from responding to your inquiry.
One of our team members will get in touch with you.
Updated March 24, 2025 by Digital & Web Operations (web_services@athabascau.ca)