Free mental health and wellness support for Athabasca University students
There will be no interruption in service as AU mental health and wellness supports transition to a new vendor
Athabasca University (AU) students will be able to access free, confidential, professional mental health and wellness support through Carepath by Bayshore instead of Homewood Health.
Effective Dec. 1, 2022, you can access support through the Carepath by Bayshore app, online resources available 24 hours a day and 7 days a week, and through appointments during working hours.
Students who need support before or on Nov. 30 will continue to be supported by Homewood Health. Students who have an open case with Homewood Health can continue to access the service after Nov. 30 while their case is open.
Carepath app
If you need mental health support, you can connect with Carepath by Bayshore, which has many service options available for you to access timely and confidential support. Counselling services are provided by registered mental health professionals with master-level training or higher and are available in over 300 languages.
You can find the Carepath app in the App Store and on Google Play.
The support is available for free to all active AU students as part of the wellness support program; you must be a registered student and be enrolled in at least 1 course.
More information is available on the Mental Health and Wellness page. Contact healthandwellness@athabascau.ca if you have any questions about the transition.
Questions and answers
How can I access Carepath online services?
Contact Carepath to register and access services by any of the following channels.
- Speak with a Carepath intake specialist over the phone at 1-855-491-5744 (English, French) during business hours (7 a.m. – 11 p.m. Eastern, 7 days/week, 365 days/year.
- Self-register using the Carepath Digital Health website by selecting “Create Account,” then selecting “Mental Health” program, then entering information into the required fields. Under “Employer,” type “Athabasca University.”
- Self-register using the Carepath Digital Health app by downloading the app from the App Store or Google Play and selecting “Create Account,” then selecting “Mental Health” program, then entering information into the required fields. Under “Employer,” type “Athabasca University.”
Students who have an open case with Homewood Health Wellness can continue to access the service while their case is open.
What kind of services can I access?
Students can access several health services including:
- Counselling services (individual, family, and relationship issues; stress, anxiety, or depression; addiction or trauma; and other personal issues), and
- Online resources on the Carepath Digital Health website or app.
Is there a cost for me?
This is a free service available to all active AU students who are enrolled in at least 1 course.
When can I access these services?
Online resources are available 24 hours a day, 7 days a week, 365 days a year. Carepath intake specialists are available by phone from 7 a.m. – 11 p.m. Eastern, 7 days/week, 365 days/year.
If I am having trouble accessing the Carepath Digital Health app or carepathdigitalhealth.ca, how do I resolve this?
You can contact Carepath using the contact information above.
Is there a limit to the number of times I can access these services?
When accessing Carepath’s services for a particular issue, you will be matched with a counsellor who suits your needs and who will provide you with short-term solutions. Your counsellor will help you set a goal, then offer you focused, specific, and practical tools and tips to help you work toward your goal.
Typically, this level of support takes place over 3 to 4, 30-minute sessions. If you are identified as requiring additional, longer-term treatment or specialized support, your counsellor will refer you to appropriate community-based resources and programs.
Will AU receive any information about me when I access these services?
All interactions are confidential. AU will receive anonymized use data.
Can I continue to access Homewood Health Wellness Support?
The Carepath Digital Health program replaces the Homewood Health Wellness Support service.
Students who have an open case with Homewood Health Wellness can continue to access the service while their case is open.
Where can I find more information?
More information is available on the Mental Health and Wellness page. Contact healthandwellness@athabascau.ca if you have any questions about the transition.
