Introducing a new way to access and share your Athabasca University transcripts
Students and alumni can now easily access and share their digital Athabasca University transcripts through MyCreds.ca
It’s getting easier for students and alumni to share their Athabasca University transcripts with other institutions and employers.
Effective May 25, 2023, students and alumni can view and share their digital transcripts through MyCreds.ca—a fast, secure, and reliable online platform.
“As Canada’s Open University we are excited to be joining MyCreds, Canada’s new, official credential wallet for post-secondary learners and graduates. We are pleased to offer this access to Athabasca University students, making it easier for them to share their digital transcripts in a secure environment,” said AU interim registrar Angela Kuzyk.
What is MyCreds.ca?
MyCreds.ca is a secure digital portal for accessing and sharing your post-secondary transcripts. It was created by the Association of Registrars of the Universities and Colleges of Canada (ARUCC), which AU is a member of.
This collaboration enables secure issuing, exchange, and verification of official digital documents from across Canada and around the world—so you can be confident your most up-to-date documents, badges, and credentials will get where you need them to go.
All data is securely stored in Canada, and MyCreds.ca is fully compliant with all relevant Canadian privacy legislation. Learn more about the ARUCC Privacy Policy.
Accessing your documents
To access your transcript, log in to the myAU student portal. In the “Student Record” section, click “Request transcripts” and follow the directions.
It will take 1 day to process the request, then you will receive an email from MyCreds.ca indicating that a document has been shared with you. You’ll be prompted to log in to MyCreds.ca, or to create an account if you haven’t done so already. Once you have created an account, you will be able to access your digital transcript. A $10 fee will apply, giving you unlimited access to share your transcripts for a 365-day period.
Within the MyCreds.ca platform, you will be able to share the document directly with institutions already operating within the MyCreds.ca platform, or share with institutions not operating in the platform by entering an email address for the recipient of your choosing.
You will still be able to see a free preview of your transcripts in the myAU student portal.
Who can I contact with questions about MyCreds.ca?
Details about how AU students and alumni should access their transcripts will be posted in the AU Undergraduate Calendar and the Academic Records website on May 25, 2023.
MyCreds.ca also provides instructions on how to access your documents, along with answers to frequently asked questions and how-to videos to explain every step of the process.
Students and alumni with questions can contact the Academic Records team in the Office of the Registrar at acrec@athabascau.ca, or contact the Information Centre.
Questions and answers for students and alumni
What is MyCreds?
MyCreds is platform owned by the Association of Registrars of the University and Colleges of Canada (ARUCC) that allows students greater flexibility, security, and convenience in accessing and sharing their transcripts.
Why is AU making this change?
This change will make it easier for AU students and alumni to access and share their transcripts. When compared to current processes at AU, MyCreds will allow students to access and share their transcripts more quickly and with greater security.
How can I access my transcripts?
To request transcripts, log in to the myAU student portal, select the “Request Transcripts” option under Student Record in the left-hand navigation menu, and follow the directions. Please allow 1 business day to process the request.
You will receive an email notification from MyCreds and can then log in to MyCreds.ca with the link provided in the notification (https://learner.mycreds.ca/r/user/login). If you have not received a notification, please check your spam/junk folder.
Once you have created an account, you can access your transcripts and share them instantly with other post-secondary institutions and/or employers within the MyCreds system.
You will still be able to see a free preview of your transcripts in the myAU student portal.
How do you use MyCreds?
MyCreds.ca provides comprehensive instructions for learners who need to use the system on its website, including how-to videos and a frequently asked questions section.
Why is AU charging for transcripts?
Most post-secondary institutions charge fees for transcripts. Athabasca University will begin charging a $10 fee to cover the cost of inputting transcripts into the MyCreds system. Paying the fee will allow you to share your transcripts an unlimited number of times through that system for 1 full year.
My receiving institution cannot access MyCreds transcripts. What can I do?
If your receiving institution is unable to access transcripts through MyCreds, you should contact Athabasca University’s Academic Records team at acrec@athabascau.ca.
My transcript in MyCreds is no longer current, as I have completed more courses. How can I have it updated?
You will need to request a new transcript via myAU. Athabasca University will update the document in MyCreds and you can continue sharing the new transcript via the portal. If it has been longer than 1 year since you paid the $10 fee to MyCreds, you will need to pay it again.
